Returns can only be accepted within 14 days of receiving if the goods are faulty or damaged. Items must be returned in their original packaging. If an item has already started to be put together or if an item has been assembled then only replacement parts can be sent out and the goods cannot be returned. Before returning goods to us, please contact us to confirm the return and also the nature of the problem. If, when your item is delivered there is damage to the outside of the boxes, please sign the delivery notes 'damaged packaging & unchecked'. Inspect the goods carefully and contact us if there are any problems within 48 hours. Alternatively if you have any problems or queries regarding your purchased item than please contact us.